How do I find the location of the problem?
Sometimes it is difficult to determine if a sanitary sewer backup is caused by a blockage on the City main or the private lateral. If you are not sure please contact the Wastewater Collection Department at 821.3717. There is no charge for this service.
The Wastewater Collection Department operational hours are from 7:00 a.m. to 3:30 p.m.
After hours call the Madisonville Police Department 270.821.1720 and follow directions.
If the problem is on the public sanitary sewer, a crew will be dispatched to clear the obstruction immediately. If the problem is on the private service lateral the property owner will be responsible for removing the blockage and/or repairing the lateral.
Note: The plumber or property owner may not dig on public right of ways or easements. If the plumber cannot remove the blockage, a City crew will clear the line and inspect the service lateral to determine the problem. If the problem was a blockage and not the structural integrity of the service lateral, the property owner will be liable for the cost incurred by the City.