Customer Service Department
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Madisonville's citizens, business partners and visitors expect and deserve excellent customer service. To ensure a consistent delivery of outstanding service the mayor and city council created the position of Director of Customer Service.
The Customer Service Department serves as a direct link between the citizens of Madisonville and the various City departments. |
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Pictured left to right: Leslie Curneal, Jim Asbury and Carolyn Cessna - Photo by Jim Pearson |
Requests for services are received via GO Madisonville, a comprehensive electronic customer service program. The program enables residents and City staff to improve communications, to ensure requests for services or information are followed-up, and to provide reporting tools for City staff to properly route phone calls and e-mails to the correct department. Click on GO Madisonville for more information.
Internal customer service training for City employees is a key component for providing excellent service. Training is facilitated by the Director of Customer Service on an ongoing basis.
Director of Customer Service
Leslie Curneal
77 N. Main Street
Madisonville, KY 42431
Phone: 270-824-2102
FAX: 270-821-0271
